PBX and handsets
Tecom SDX500 digital PBX
Inbound numbers from the PBX syslog event stream; software 2.4.2.20
- Shows on ring
- No per-seat hardware
- ~97k customer records
What we did with it
SynCall runs in production on a Tecom SDX500: event logging is enabled on the PBX and pointed at our server, and the customer record appears the moment the phone rings. The integrated customer database holds roughly 97,000 records. The site previously relied on a discontinued caller-ID hardware box; moving to a software-only approach removed that dependency, so replacing the PBX no longer means replacing caller ID.
Integration
- Event source
- PBX syslog event stream
- Trigger
- On ring, before answering
- Per-seat hardware
- None required
- Verified software version
- 2.4.2.20
What we provide
- Caller matching
- Look up the customer master by inbound number and return the display record
- Integrated dataset
- Around 97,000 customer records
- Display
- Full-screen browser dashboard, starts on boot
- On replacing the PBX
- Not tied to a hardware model — replacing the PBX does not mean replacing caller ID